FAQ
Are you selling oil paintings that are really hand-painted?
Every oil painting we sell is guaranteed to be 100% hand-painted on canvas. Rest assured, you will only receive magnificent oil paintings skillfully crafted by our artists from scratch. Each painting is created by masterful artists following the same time-honored tradition, where every stroke is meticulously applied by the artist's hand using the finest oil paints on artist-grade canvases. We encourage you to inspect each oil painting carefully upon arrival at your doorstep, so you can clearly see the brushstrokes, textures, and shading effects that can only be achieved with 100% hand-painted oil paintings.
I love to save money, but how are your prices so reasonable?
We collaborate directly with artists, eliminating the substantial intermediary profits that most art galleries charge to customers. Our philosophy is straightforward: we want everyone to afford magnificent oil paintings, and to have unparalleled choices and excellent customer service.
What is the difference between a print and a hand-painted oil painting?
We only offer oil paintings that are 100% hand-painted on canvas by master artists with years of experience. It is important to note that our oil paintings are NEVER computer generated or machine generated. Please beware of companies on the internet that are selling prints on canvas (also referred to as giclees) or canvas transfers, which are simply computer artwork using inkjet printers. We invite you to call us anytime if you have any further questions on the painting process and our exclusive 100% hand-painted guarantee. To see firsthand the painting process, please click here:Painting Process
What is the normal delivery time to receive my order?
When you make a purchase through our website, we will notify you via email that 'Order Production Has Begun.' Please allow approximately three to four weeks for completion. Once production is finished, we will promptly ship your order and notify you via email. If you require expedited production, please inform us by email (customer-service@oilpaintingtour.com), and we will prioritize your order at no additional cost.For more information regarding shipping, please click here:Shipping Policy
How do you pack my order so there is no shipping damage?
Our extreme attention to detail in packing your order is unparalleled in the art industry. Our customers regularly send us e-mails complimenting us on how professional their shipments were packed and boxed. Please be assured that our expert Shipping Department uses the latest packaging technology to make certain your shipment arrives to your door damage-free.
Please explain your free shipping policy?
We offer free shipping & handling on all orders of unframed oil paintings to any destination in the Continental USA. In addition, we offer free worldwide shipping & handling on all international orders for unframed oil paintings rolled in a shipping tube.For more detailed shipping information, please click here:Shipping Policy
What is your return policy and money-back guarantee?
We make your decision to buy from OilPaintings.com risk-free by offering our unconditional 30 day money-back guarantee. We realize that buying oil paintings is an integral part of the décor of your room, so our #1 goal is your 100% satisfaction with your purchase. If for any reason you are not happy, we will gladly process your return for either a refund or exchange. For more detailed information regarding our return policy and guarantee, please click here:Refund Policy
Will the oil paintings I receive look the same as the images I see on your website?
Our master artists, who are specifically trained in all genres of artwork, meticulously paint each oil painting to capture the fine details, colors, brushstrokes, and textures of the original oil paintings displayed on our website. We guarantee that you will be amazed at your finished masterpiece. Please note that since our oil paintings are always 100% hand-painted and NOT computer generated, there can be the possibility of some slight variations in the oil painting you receive and the image on our website. That is the beauty of a hand-painted oil painting.
Is ordering online safe and secure on your website?
OilPaintinTour.com ensures you will have a safe and secure online shopping experience. Your privacy and protection are our top priorities. We only utilize state-of-the-art encryption technology called Transport Layer Security (TLS) on our website that protects your credit or debit card payment information and prevents unauthorized people from intercepting any of your personal information. The TLS technology automatically encrypts any information that is being sent by you over the internet.